5 Simple Techniques For etech

5 Simple Techniques For etech

Blog Article

Handle purchaser problems, provide proper solutions and solutions in the cut-off dates; observe up to guarantee resolution 

Communicate with present-day and existing customers using Web and unique software program to present information and facts and remedy queries about recent promotions and provides. 

Will connect with get more info Operations in order that the expectations when it comes to QA assist into the strategies are achieved

Problem Investigation and challenge-fixing: requires time and energy to adequately determine the issue and demonstrates persistence. appears to be beyond the obvious and doesn’t prevent at the main answer. Asks Many others for input.  

Managing a remote or hybrid workforce could be hard, but with the right strategies, it can be a hit! With this episode of Quick Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable strategies on how to proficiently lead hybrid or distant teams—from environment crystal clear objectives to fostering powerful interaction.

producing process efficiency report on every day / weekly / regular monthly foundation to Display screen the functionality charts to the internal (functions) & exterior shoppers. 

The ability to Assume in your toes in a quick-paced environment where by messages around chat and email come rapidly and furious

A professional demeanor with the ability to get ownership of each chat and e mail and find a solution For each client

the chance to multi-job answering a lot of chats/phone calls and navigating efficiently between equally mediums.

expertise Operating as Portion of a collaborative crew - we do the job together to verify prospects can use our services with no issues and great expertise is provided in the course of each and every interaction.

to investigate forecasted quantity and out there staff to make sure that staffing is scheduled in the most successful way to appropriately employ out there sources and retain appropriate service degrees 

Supports HR and payroll features as needed, together with but not restricted to: follow up with discrepancies For brand new use paperwork and Added benefits files.

evaluate coaching method efficiency, take care of teaching budgets, and stay up to date on teaching developments to make sure the Business’s coaching initiatives are aligned with business targets and employee improvement wants. 

the opportunity to Assume on your ft in a fast-paced ecosystem exactly where messages more than chat, call and electronic mail appear speedy and furious;  

Report this page